Returns & Exchanges

Frankie & Friends will happily exchange an item should the size or colour not be right. Please email us at contact@frankieandfriends.com.au where we will provide return address and organise new size/colour. Exchange postage costs are at the customer's expense. Please include a prepaid postal satchel with your return, alternatively we can invoice you through paypal for shipping once original item is received. Should the item not be in its original condition we will need to return original item at your own expense. Frankie & Friends has a strict no refund policy.