Gift Card
Gift Card
Forever Frankie Gift Cards are ideal presents for your friends, family or simply for yourself to put away for a rainy day. Use for:
- Birthdays
- Anniversaries
- Christmas
- when you don't know what your 'bestie' wants for her fur baby
Note that when you place an order for a gift card - it is important that you provide your correct email address, as on payment you will receive an email that contains a unique gift card code that you can use at the checkout at any time to redeem its value
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FAQs
Where is my order?
Where is my order?
All orders are dispatched from the Gold Coast, Australia. We aim to process and ship your order within 24–48 hours, and you’ll receive a tracking number via Australia Post once it’s on the way.
Please note: our dog clothes are made to order and take approximately 7-10 business days to create before being dispatched.
If you have any questions, email us at contact@frankieandfriends.com.au.
How much is shipping?
How much is shipping?
We offer free standard shipping on all Australian orders over $150 AUD when you use the code FREESHIPPING at checkout.
Shipping costs are based on weight:
- $9.95 up to 500g
- $13.95 up to 1kg
- Over 1kg — please use the shipping calculator at checkout.
International shipping ranges between $15–$50 AUD, depending on your location, delivery speed, and order weight.
Please note, the FREESHIPPING code can’t be used with other discounts or for bulky/heavy items.
How do I know what size my dog is?
How do I know what size my dog is?
To find the perfect fit, measure your dog’s neck, chest, and length and compare it to our size guides on each product page.
Every product has its own specific size chart, so be sure to check before ordering.
Need help? Email us at contact@frankieandfriends.com.au and we’ll be happy to assist.
What if I order the wrong size? Do you offer refunds or exchanges?
What if I order the wrong size? Do you offer refunds or exchanges?
We hope you and your pup love your order, but if you’ve purchased the wrong size or changed your mind, we offer store credit (excludes dog hoodies, skivvies, and sun & sand rashies).
We don’t offer refunds or exchanges for change of mind or incorrect size (only store credit), so please check measurements carefully.
Our dog clothes are custom-made to order and are non-refundable unless faulty.
Faulty items will be replaced or refunded if a replacement isn’t available.
For full details, please refer to our Returns Policy.
What payment methods do you accept?
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, Afterpay, Klarna, and Zip Pay.
